Exploring Customer Service

 Exploring Customer Service. A fully-resourced ppt lesson (1 hour +) which can be used by teachers to deliver a detailed lesson

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Learning Outcomes:
To be able to explain what customer service is
To be able to give an example of good customer service
To understand what job roles may require good customer service and why

Key terms
Efficient, Effective, User Experience

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Each Lesson Pack Contains:
1 Fully Editable Careers PowerPoint (Learning Outcomes, Confidence Checkers, Assessment of Learning, Variety of Tasks, Video Embedded URL Clips, Engaging Premium Quality Slides, Extra Support Websites, Challenging & Thoughtful Questioning)
Assessment Opportunity (Confidence Checker)

The lesson includes a detailed PowerPoint, variety of student facing tasks and comprehension tasks These resources have been designed to be engaging, informative and pick up and teach.

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Common FAQ’s
★is it editable? Yes fully editable 
★Time: Approximately 60-70 minutes
★Materials: Aside from the ppt no other materials needed 

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