Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Face masks are non-returnable. If you encounter a problem with a face mask (cosmetic, etc.) you can contact firstname.lastname@example.org with any questions or concerns you may have. We will do our best to fix any issues.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Digital products you purchase are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word document, or other file once you've downloaded it. For that reason, all sales on AUL of digital items are considered final and non-refundable except in certain circumstances.
If your purchase falls into one of the exceptions listed below, you may be eligible for a refund.
Refund requests must be submitted within one year of your purchase and are granted on a case-by-case basis.
- Compromised Resource File- A resource file is damaged or is missing content.
Example: A thumbnail or preview is uploaded instead of the resource itself.
- Misrepresentation- A resource preview and/or description misrepresents what is actually contained in the resource. (Requests are subject to AUL review.)
Example: A product description states there are 50 multiple choice questions in a resource but instead there are 50 true or false questions.
- Technical Limitations— You are unable to access a resource because the technical requirements aren't included in the resource description.
Example: A resource is a Notebook file but this is not listed anywhere on the product page.
- Duplicate Purchase— You purchase the same resource twice.
Example: You purchase a resource contained in a specific bundle and then later purchase that bundle.
If your purchase meets these guidelines, you can submit a refund request to email@example.com. As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please email firstname.lastname@example.org for international shipping inquiries.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you checked out with your Amped Up Learning Customer account you can check on the status of your order from your customer profile.
If you checked out as a guest, without creating an account, please contact email@example.com for shipping inquiries.