Business Communication Skills: Phone Etiquette, Client Greeting & Email Writing

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Prepare your students for real-world success with this complete Business Communication Skills lesson bundle!
Whether they’re answering the phone, greeting a client, or sending an important email, students need the confidence and professionalism to represent themselves and their workplace well. This resource provides everything you need to teach, model, and practice these essential workplace skills in a fun, interactive way.

What’s Included:

• Answering the Phone Professionally – Teacher introduction, good vs. bad examples, student directions, and role-play caller scripts so students can practice tone, clarity, and customer service skills.
• Taking an Accurate Phone Message – Fill-in-the-blank message form template, teacher introduction, example calls, and realistic scripts that help students focus on listening for key details.
• Greeting Clients or Visitors in Person – Scenario cards for a variety of situations (new client, late client, angry customer, elderly customer, confused customer) with emphasis on professional language, body language, and tone.
• Writing a Professional Business Email – Mini-lesson on email parts (subject, salutation, body, closing, signature), examples of unprofessional vs. professional emails, rewrite practice, and an email writing worksheet with checklist.
• Professional Communication Do’s & Don’ts Handout – Quick reference for best practices and common mistakes to avoid.
• Essential Vocabulary & Matching Worksheet – 15 key terms related to business communication with answer key.
• Self-Assessment Exit Ticket – Students reflect on their learning and confidence after the lesson.

Why You’ll Love It:

• All activities are student-centered with opportunities for role-play, discussion, and independent practice.
• Print-and-go format – Black-and-white, printer-friendly pages save ink and work great for classroom sets.
• Versatile use – Perfect for high school business, career prep, workplace readiness, office procedures, or CTE classes.
• Works well for mock office simulations and soft skills training.

Skill Focus:
✔ Professional phone etiquette
✔ Active listening
✔ Accurate note-taking
✔ Polite and clear client interactions
✔ Professional email writing and formatting
✔ Understanding workplace communication do’s and don’ts

Help your students develop the communication skills that employers value most—while keeping class interactive, realistic, and fun!

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