CTE Professional Communication Skills in Healthcare: Phone, Email, & Front Desk

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This engaging, real-world lesson covers everything students need to know about professional communication in a doctor’s office or clinical environment. Perfect for CNA, CCMA, PCT, or Health Science classes.

✅ Includes:

• Teacher introduction script
• Bell ringer warm-up activity ("What Would You Say?")
• Phone etiquette role-play cards
• Message taking prompts & student message forms
• Front desk greeting scenarios
• Professional email writing worksheet
• Do’s & Don’ts handout
• Student self-assessment exit ticket
• Black-and-white printable format

Skills Covered:

• How to answer the phone professionally
• How to take a complete message
• How to greet patients with appropriate tone and language
• How to write a proper business email in healthcare
• Verbal, nonverbal, and written professionalism
• HIPAA-safe communication reminders

Designed for:
High school health science students, clinical lab settings, work-based learning prep, CTE programs, and certification support.

PDF format. No prep needed!

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