De-Escalation Skills for Handling Confused, Aggressive & Non-Verbal Patients

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Prepare students for real-world healthcare challenges with this interactive 2-day lesson on de-escalation techniques. This resource helps students develop critical communication skills for handling confused, aggressive, and non-verbal patients through hands-on role-playing, non-verbal communication exercises, and guided reflection.

Lesson Structure: 3 Engaging Stations

✅ Station 1: Role-Playing Scenarios – Students practice de-escalation techniques in real-life patient encounters.
✅ Station 2: Non-Verbal Communication – Students learn how to communicate with non-verbal patients using picture boards, writing, and blink communication.
✅ Station 3: Reflection & Discussion – Students analyze their experiences and apply de-escalation strategies to healthcare and daily life situations.

This Resource Includes:

✔ Lesson Plan (2-day structured activities)
✔ Scenario Cards for realistic patient interactions
✔ Non-Verbal Communication Activity with hands-on practice
✔ Student Reflection Worksheets to deepen understanding
✔ Answer Keys for guided discussions and assessments
✔ Teacher & Student Instructions for seamless implementation

Perfect for CNA, PCT, Medical Assisting, and Health Science classes, this engaging lesson builds confidence and professionalism in managing difficult patient encounters.

⭐ Hands-on, engaging, and aligned with real-world healthcare scenarios! ⭐

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