Front Desk Skills: Patient Check-In, Insurance, and Co-Pay Practice CCMA,CNA

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Prepare your health science, CNA, PCT or CCMA students for the real world with this engaging and hands-on activity! In Front Desk Skills: Patient Check-In, Insurance, and Co-Pay Practice, students take on the role of a front desk professional in a healthcare setting.

This resource includes realistic patient scenarios where students must:

• Review insurance information
• Identify plan types (HMO, PPO, Medicaid)
• Verify in-network status
• Determine co-pays for different visit types
• Answer critical thinking questions based on each scenario

Perfect for teaching:

✔️ Medical assisting
✔️ Patient intake and insurance verification
✔️ Co-pay calculation and communication
✔️ Real-world administrative skills

Also includes:

• Student-friendly warm-up activity
• Teacher and student directions
• Complete answer key
• Exit ticket for assessment

Great for high school health science, CTE medical pathways, or CCMA certification prep!

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